Custom Product Terms
1. CUSTOM PRODUCT ORDERS CAN'T BE CANCELLED OR RETURNED
Each custom product is made specifically to your specifications and as a result, your orders can't be modified, canceled or returned.
On the order review page, you will have a chance to review your design choices and make changes before you purchase. This is very important because a customized product cannot be returned and your purchase is non-refundable. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed to purchase.
If you want to make a correction or just change things up, you can do so before you purchase. While in the order review page, just click any edit button (or pencil icon) and you'll be taken back to the customize and personalize screens to make your desired changes. Once you are satisfied, remember to review your changes carefully on the REVIEW AND BUY screen because a custom product cannot be returned.
2. RETURNS
Your custom product is made to order just for you and we cannot accept returns. The exception is if the product was made incorrectly. Please contact customer service at support@duxsports.com for information regarding a defective product.
3. CUSTOM PRODUCT PERSONALIZATION GUIDELINES
- We reserve the right to refuse any requested personalization in regards to any of the following:
- Your customization text cannot contain any profanity, which includes offensive language, slogans or acronyms deemed inappropriate, derogatory, or profane.
- Custom designs can’t use third-party marks, athlete images, corporate logos or team logos.
- Names of professional athletes and/or celebrities.
- Any other trademarked marks, words or phrases.
- Unauthorized use of Major League Baseball Team names.
4. SHARING YOUR CUSTOM PRODUCTS
You're an artist. A visionary. Show your friends what you just created and reveal to them your true genius! You can share your glove on Facebook, Twitter or Instagram. This is also a great way to send someone a "hint" for the holidays or your birthday, or just because you're awesome.
5. ADD TO CART
You've double checked all of your customizations and personalizations and you're now ready to purchase! To begin, click the "Add to Cart" button from the Review and Buy screen. You will be directed to the cart where you will enter your personal details, payment option, billing, and shipping information. Once your payment is accepted, your order will be sent to our factory where we'll start building your custom creation!
6. SHIPPING
Your custom product will show its estimated shipping window in the cart and order review page. You will receive an email when your order has shipped. All custom orders are shipped via UPS Ground. Shipping rates are provided during the checkout process.
Custom Products can only be shipped within the United States, including APO/FPO addresses.
7. PAYMENT OPTIONS
Your credit card will be charged immediately upon placing your custom order. Look for an email when your order has been shipped.
If your credit card was declined while checking out your credit card may not be approved for the following reasons:
The name on the credit card does not match the billing name given
The billing address given does not match the bank records
If approval cannot be obtained during checkout, you will be contacted either by phone or email and the problem will be indicated. You will then be given an opportunity to provide corrected information. So, please take care when entering all personal and credit card details during checkout, as erroneous information may delay your order.
8. TAXES
Sales Tax will be charged where required by law. If you are shipping to states where sales tax is charged, the appropriate charges will be added to your merchandise total and displayed in your custom product order confirmation email.
9. WARRANTY INFORMATION
Most Dux products come with a one-year warranty. To inquire about the warranty status of an item, contact Dux Sports Customer Service.